STORAGE - FREQUENTLY ASKED QUESTIONS
Why do I need climate-controlled storage?
Does FORTRESS provide climate-controlled storage?
Can I store my objects for only 1 to 2 months?
Can I store only one small painting or other object?
What kind of storage spaces does FORTRESS have?
Can FORTRESS receive items for me if I cannot be present?
How are FORTRESS storage rates calculated?
Does FORTRESS provide Managed Storage?
Who has access to my vault?
What kind of protection am I provided for my possessions stored at a FORTRESS facility?
Is FORTRESS a bonded warehouse?
Is FORTRESS U.S. Custom bonded?
How do I pay for my storage?
What are the FORTRESS hours of operation?
Q: Why do I need climate-controlled storage?
A: While you may be able to store without climate control for a short period of time, valuable items such as art, antiques, fine furnishings and household items can be damaged or destroyed if stored in an environment without temperature and humidity controls for extended periods. Woods can crack or split when exposed to wide temperature fluctuations. Fabrics can become brittle and split or tear and moisture will cause mold and mildew.
Q: Does FORTRESS provide climate-controlled storage?
A: Yes, all Fortress storage centers are climate controlled. Temperature is maintained at 68 to 72 degrees Fahrenheit. Humidity levels are between 50 to 55 percent. These are the optimum levels for the preservation of art, antiques, fine furnishings and household items.
Q: Can I store my objects for only 1 to 2 months?
A: Yes, each facility offers both short-term and long-term storage to assist our clients with a variety of needs.
Q: Can I store only one small painting or other object?
A. Yes, each facility offers storage space of all sizes to accommodate either one small item, whole art collections or the contents of an entire household.
Q: What kind of storage spaces does FORTRESS have?
A: Fortress offers individual private storage vaults in a wide range of sizes from 6 square feet to 4,000 square feet. We also have larger spaces to accommodate your storage needs in special situations.
Q: Can you receive items for me if I cannot be present?
A: Yes, we provide a full range of services including receiving, releasing, packing, transit, crating, shipping and other related services. We also offer inventory management, if requested.
Q: How are your storage rates calculated?
A: Our storage rates are calculated based on the space that your objects require. Our space is rented on a square foot basis with many options available.
Q: Does FORTRESS provide Managed Storage?
A: Yes, all of the Fortress facilities provide Managed Storage. Our managers are very knowledgeable and each storage facility provides receiving, releasing, packing, transit, crating, insurance and domestic and international shipping.
Q: Who has access to my vault?
A: Only the client and the individuals who appear on the signature card can have access to their vault. All visitors are registered at the front entrance before gaining access to the facility.
Q: What kind of protection am I provided for my possessions stored at a FORTRESS facility?
A: Fortress provides nine (9) levels of protection, including state-of-the-art security systems and fire detection and suppression systems, for items stored at our facility. Security systems, including Closed Circuit TV, monitor each Fortress storage center 24 hours daily at a ULcertified central station. The entire facility is equipped with heat sensors and sprinklers, with alarms that are directly connected to the fire department.
Q: Is FORTRESS a bonded warehouse?
A: Yes, all of our employees are fully bonded and each of our facilities has been awarded the coveted "HPR" (Highly Protected Risk) insurance rating by leaders in the insurance industry such as Chubb, Lloydıs and AXA Nordstern.
Q: Is FORTRESS U.S. Custom bonded?
A: Yes, our New York facility is U.S. Customs bonded to secure merchandise in a bonded environment during processing.
Q: How do I pay for my storage?
A: We accept checks, credit cards (American Express, Discover, MasterCard, Visa), money orders and cash. Rent is due the 1st of each month. We mail out invoice reminder notices approximately 15 days before the monthly storage fee is due. For your convenience, we can arrange to charge your credit card on the 1st of each month.
Q: What are the FORTRESS hours of operation?
A: Boston 8:00 A.M. to 6:00 P.M. Monday through Friday
Miami 8:00 A.M. to 6:00 P.M. Monday through Friday
New York 9:00 A.M. to 5:00 P.M. Monday through Friday
Boston and Miami open on Saturday by appointment.
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